According to IDC, the CRM market in France will generate 1.065 billion € of software revenues in 2021 and expects growth of 6% on average per year.
This market represents 7% of software revenues in France.
SaaS is growing strongly and IDC estimates a growth of 13.7% per year for 2017/2021. The SaaS should have a weight of 73% by 2021.