Digitalization has many advantages for businesses, including the ability to automate procedures and use newtechnologies to speed up the flow of information. This makes it easier for businesses to compete in arapidlychanging markets. Those who recognize the potential of digitization for their company can react more flexibly to the dynamic change processes of a global economy, achieving their desired goals more quickly. The concentration of previous optimization approaches in the area of Business Intelligence (BI) and transparency in companies are starting to shift to the use of information, optimization of processes, and the use of mobile information systems.
A static software framework does not reflect the processes of a company, but with agile models developed onboth sides it can reflect change processes and the market. This represents an added value for companies. The use of mobile solutions, network technology and availability of the Internet allow for more flexible andefficient processes which can eliminate or at least accelerate the processing of process steps. Some software companies are already using artificial intelligence to create software or dynamically adjust to customerprocesses.
Artificial intelligence in the sense of also self-learning systems, which both recognize the processchains that frequently take place and optimize them, or in a simpler first step change the GUI to meet user requirements, brings an enormous additional benefit for the creator of the software (resource conservation) as well as for users (cost and flexibility advantages). Both topics shift the transfer of knowledge about interrelationships from development departments to companies that use them.
As a result:
the software serves the company according to the individual requirements, which leads to a different profile of employees in company-owned IT departments who have to bring along process knowledge and object-oriented thinking in order to be able to identify problems that might arise or to raise further benefit potential. These AI models represent an ever-increasing benefit for software companies in the marketing of thesoftware, as the benefits are perceived more and more consciously by end users. This has led to increasedsales, reduced costs, and improved service.